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Customer Service

Customer Service

Shipping & Delivery
Returns & Replacements
Payment, Pricing & Promotions
Cutomer Support

Shipping & Delivery

The default shipping rate and method listed are for residential or commercial destinations within the continental 48 United States (PO Boxes not included). Additional shipping fees are required for all other locations including, but not limited to:
• PO Boxes, APO/FPO locations, Alaska, Hawaii, Puerto Rico, Guam, Canada and other countries outside the USA. We will make every attempt to process and ship all items within 4 business days of your cleared payment. Following order processing, please allow proper time for delivery. UPS Ground shipments arrive within 3-7 business days.

Returns & Replacements

You may return a merchandise purchased from 7elephants.com for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.

Payment, Pricing & Promotions

We accept payments by Paypal and Credit Cards (Visa, MasterCard, Discover, American Express). E-check is accepted and normally takes 5 business days to clear.
Payment needs to be received within 48 hours of purchase or the transaction may be cancelled.

Customer Support